PRIVACY POLICY AND DATA PROTECTION AT EKOdreams.com
EKOdreams.com processes and protects your personal data in accordance with the law and GDPR (General Data Protection Regulation).
TERMINOLOGY AND DEFINITIONS USED For the purposes of this Policy:
Why do we use your personal data?
We will use your personal data to manage the online shopping process at EKOdreams.com, by processing your orders and returns through our online services, and sending you notifications about delivery status or any issues with the delivery of your items.
We will use your personal data to manage your payments and handle complaints or warranty issues via email or telephone.
Your personal data will be used to identify you, validate the legally required age for online shopping, and verify your address with external partners.
We will use your personal data to send you special offers, relevant information with recommended products, and personalized offers via email, text messages, or phone calls.
What personal data do we process?
If you have an account with EKOdreams.com, we will also process your personal data associated with your account, such as:
What is the legal basis for processing your personal data?
This is necessary for EKOdreams.com to fulfill the service of managing and delivering your order.
How long do we store your data?
We will store your data for as long as you remain an active customer. If you close your account, it will cease to exist and be considered inactive. Personal data will be retained:
Who is responsible for your personal data?
EKOdreams.com administers the personal data you provide and is responsible for it, according to the applicable data protection law.
Where do we store your data?
The data we collect from you is stored in our database in compliance with legal requirements.
Who has access to your data?
We do not transfer, sell, or exchange your data for marketing purposes with third parties. Data is provided to third parties solely for the purpose of delivering our services.
Your rights
COOKIE POLICY
A "cookie" is a small text file that is saved on your device and retrieved from it during future visits. By using our services, we assume that you agree to the use of cookies.
EKOdreams.com processes and protects your personal data in accordance with the law and GDPR (General Data Protection Regulation).
TERMINOLOGY AND DEFINITIONS USED For the purposes of this Policy:
- Personal data refers to any information relating to an identified or identifiable individual, directly or indirectly, through an identification number or through one or more specific characteristics.
- Processing of personal data refers to any action or set of actions that may be performed concerning personal data, using automatic or other means, such as collection, recording, organization, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination, provision, updating or combination, blocking, erasure, or destruction.
- Personal data register refers to any structured collection of personal data accessible by specific criteria, whether centralized, decentralized, or distributed based on a functional or geographical principle.
- Personal data controller refers to an individual or legal entity, as well as a government or local authority, registered by the Commission for Personal Data Protection (CPDP) with a Certificate and listed in the public register of personal data controllers.
Why do we use your personal data?
We will use your personal data to manage the online shopping process at EKOdreams.com, by processing your orders and returns through our online services, and sending you notifications about delivery status or any issues with the delivery of your items.
We will use your personal data to manage your payments and handle complaints or warranty issues via email or telephone.
Your personal data will be used to identify you, validate the legally required age for online shopping, and verify your address with external partners.
We will use your personal data to send you special offers, relevant information with recommended products, and personalized offers via email, text messages, or phone calls.
What personal data do we process?
- Contact information: name, address, email, and phone number.
- Payment information and history.
- Order information.
If you have an account with EKOdreams.com, we will also process your personal data associated with your account, such as:
- Account name.
- Shopping history.
What is the legal basis for processing your personal data?
This is necessary for EKOdreams.com to fulfill the service of managing and delivering your order.
How long do we store your data?
We will store your data for as long as you remain an active customer. If you close your account, it will cease to exist and be considered inactive. Personal data will be retained:
- For customers with an EKOdreams.com account – up to 3 years after the last purchase.
- For customers shopping as guests – up to 1 year after the last purchase.
Who is responsible for your personal data?
EKOdreams.com administers the personal data you provide and is responsible for it, according to the applicable data protection law.
Where do we store your data?
The data we collect from you is stored in our database in compliance with legal requirements.
Who has access to your data?
We do not transfer, sell, or exchange your data for marketing purposes with third parties. Data is provided to third parties solely for the purpose of delivering our services.
Your rights
- Right to access – You have the right to request information about your personal data that we store at any time. Contact us via email at ekodreams.eu@gmail.com and we will provide the data within 72 hours.
- Right to correction – You have the right to request a correction of your data if it is incorrect.
- Right to deletion – You may delete your personal data at any time, except in cases where:
- You have an open order.
- You have unsettled debt.
- Legal requirements prevent deletion.
- Right to object – You have the right to object to the processing of your personal data based on legitimate interest.
- Right to complain – You may submit a complaint to a supervisory authority if you believe that EKOdreams.com is processing your personal data incorrectly.
COOKIE POLICY
A "cookie" is a small text file that is saved on your device and retrieved from it during future visits. By using our services, we assume that you agree to the use of cookies.
Privacy policy
